How refunds work for tickets you get through Bunny. Your orders and receipts are in the Bunny app, under Order history.
Checkout in the Bunny beta is simulated. No card is charged, so there is nothing to refund.
A host can refund your order. If a host cancels an event, every paid order for it is refunded automatically.
Refunds are processed through Stripe and go back to the payment method you used. Your bank may take a few business days to show it. A refunded order's tickets stop working at the door.
Want a refund for an event that is still on? Ask the host first. If you can't reach them, or something looks wrong, email us.
Some events on Bunny are hosted on another platform, such as Luma or Partiful. Tickets for those are bought there, and refunds follow that platform's own policy.
The full terms are in our Terms of Service.